Network Management

Meraki MX250 WAN interfaces are not discovered in the SolarWinds Platform

This article provides information on how to resolve the issue with Meraki MX20 not discovering interfaces.

First published date

5/6/2026 4:03 PM

Last published date

5/6/2026 4:18 PM

Overview

SolarWinds NPM discovers the Meraki MX250 edge node through the Meraki API, but the child/WAN interfaces do not appear after running Discover Meraki Devices in an API-only polling setup.

Product section

Network Performance Monitor

Cause

MX250 was not originally defined in Orchestrators.Meraki.UplinksInterfacesMappingJson in Advanced Configuration Settings

Resolution

Log in to the web console with Admin privileges.
Access Advanced Configuration settings

Access the Advanced Configuration settings in the SolarWinds Platform Web Console

Review the value of Orchestrators.Meraki.UplinksInterfacesMappingJson.
Verify whether the MX250 model is present in the mapping.
If the MX250 entry is missing, add the required model mapping as shown below:

"MX250": { "wan1": "port1", "wan2": "port2" }

Click Save
Restart SolarWinds Services via SolarWinds Platform Service Manager
Run Discover Meraki Devices again.
Confirm that the MX250 WAN interfaces now appear as expected.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.