Menu Failure error when accessing the Web Console in SolarWinds Platform

The article provides a possible resolution to fixing the Menu Failure error when accessing the SolarWinds Platform Web Console
 

• If you check the Information Service logs found in the C:\ProgramData\SolarWinds\InformationService\v3.0 folder, you might see an error similar to this one:

ERROR SolarWinds.MessageBus.RabbitMQ.EasyNetQLogger - (null) (null)  Failed to connect to any Broker. Retrying in 5000 ms.
ERROR SolarWinds.MessageBus.RabbitMQ.EasyNetQLogger - (null) (null)  Failed to connect to Broker: 'SERVERNAME', Port: 5671 VHost: '/'. ExceptionMessage: 'None of the specified endpoints were reachable'
ERROR SolarWinds.MessageBus.RabbitMQ.EasyNetQLogger - (null) (null)  Failed to connect to any Broker. Retrying in 5000 ms.

• And since the error involves RabbitMQ, when you check the RabbitMQ logs found in the C:\ProgramData\SolarWinds\Orion\RabbitMQ folder, you will see an error that indicates that the login was refused due to incorrect credentials  

2019-06-14 14:26:50.059 [info] <0.7516.1> accepting AMQP connection <0.7516.1> ([fe80::56b:e7a5:a0ba:f795]:61651 -> [fe80::56b:e7a5:a0ba:f795]:5671) 
2019-06-14 14:26:50.080 [error] <0.7513.1> Error on AMQP connection <0.7513.1> ([fe80::56b:e7a5:a0ba:f795]:61652 -> [fe80::56b:e7a5:a0ba:f795]:5671, 
state: starting): PLAIN login refused: user 'orion' - invalid credentials 2019-06-14 14:26:51.028 [warning] lager_file_backend dropped 3 messages in 
the last second that exceeded the limit of 50 messages/sec

When you encounter this error, there is also a possibility that the Menu Bar will not be available.

Option 1

• If you see an error similar to the one mentioned above, there is a possibility that you won't be able to access the RabbitMQ console as well. To resolve this, you may need to reinstall the RabbitMQ application following these steps: (For full information about the RabbitMQ reinstallation, please see Full RabbitMQ Reset in Orion Platform products)

1. From the Control Panel > Programs and Features, uninstall RabbitMQ
2. Delete "C:\ProgramData\SolarWinds\Orion\RabbitMQ" directory
3. Delete the service control entry with "sc delete rabbitmq" using an elevated command prompt.
4. Delete "HKLM\Software\Ericsson" from the registry using the Registry Editor
5. Re-install RabbitMQ using the installer available from "C:\ProgramData\SolarWinds\Installers" directory
6. Register RabbitMQ as a service by executing this command in the PowerShell console: "C:\Program Files (x86)\SolarWinds\Orion\RabbitMQ\sbin\rabbitmq-service.bat install"
7. Delete 'Erlang cookie' and 'RabbitMQ user account' from Credential and CredentialProperty tables from the Database Manager > OrionDatabase
8. Run the Configuration Wizard selecting both Database and Services

Option 2

1. Enter this path on the command prompt, C:\Program Files (x86)\SolarWinds\Orion\RabbitMQ\sbin and then enter the below commands.
2. rabbitmqctl stop_app, hit Enter
3. rabbitmqctl reset, hit Enter
4. rabbitmqctl start_app, hit Enter
5. After running the commands, Run the Database and Services section of the Configuration Wizard.