Network Management
Menu bar is missing and it asks for credentials but does not accept anything valid in an Orion Additional Web Server
This article describes how to troubleshoot and resolve the issue when the menu bar is missing and\or the browser is prompting you for credentials but will not accept any valid credentials when accessing an additional web server.
First published date
4/24/2019 9:04 PM
Last published date
4/28/2020 4:27 AM
Overview
Menu bar is missing when accessing the Orion web console via the additional web server URL or Alias URL, but when you access the web console via Main pollers URL the menu bar shows up.
In some environments you may be prompted for credentials continuously and they will not be accepted even if they are valid.
This KB is only applicable if you have Solarwinds Additional Web Server deployed in your Solarwinds infrastructure.
In some environments you may be prompted for credentials continuously and they will not be accepted even if they are valid.
This KB is only applicable if you have Solarwinds Additional Web Server deployed in your Solarwinds infrastructure.
Product section
Orion Platform
Cause
- Invalid/expired license for Solarwinds Additional Web Server
- RabbitMQ issues
Resolution
Scenario 1 Solution: Solarwinds Additional Web Server license is invalid / expired
1. Access the web console via Main poller URL
2. Go to Settings > All Settings > License manager > Check if AWS is licensed properly.
For NAM customers with NAM Gen2 Bundled license you will only see one license.
You will need to reach out to support / Customer service team to verify if the Additional Web server license is valid in the NAM bundle.
3. If the license is expired, then apply or re-apply a valid license for the additional web server.
RabbitMQ Issue:
1. Access the web console via Main poller URL
2. Go to Settings > All Settings > License manager > Check if AWS is licensed properly.
For NAM customers with NAM Gen2 Bundled license you will only see one license.
You will need to reach out to support / Customer service team to verify if the Additional Web server license is valid in the NAM bundle.
3. If the license is expired, then apply or re-apply a valid license for the additional web server.
RabbitMQ Issue:
- Follow this article for troubleshooting RabbitMQ issues here
- Please take note of the section What if I need to totally blow RabbitMQ away.