Network Management

Manually running Scheduled Reports: Failed due to incorrect MTP Server in the Orion platform

This article provides brief information and steps to resolve the following error when Scheduled Reports in Orion fail: SCHEDULE(S) EXECUTION RESULT <Report Name> Failed

First published date

10/25/2018 6:53 PM

Last published date

2/17/2022 12:25 AM

Overview

This article provides step by step process on how to resolve a Failed error when manually running a scheduled report.

SCHEDULE(S) EXECUTION RESULT <Report Name> Failed

 

 

 

Product section

Network Performance Monitor

Cause

The error is caused when SMTP Server in Orion does not have proper authentication credentials.

Resolution

  1. Go to C:\ProgramData\Solarwinds\Logs\Orion and locate ActionsExecutionReport.log.
  2. Open the file using a text editor.
    You should have something similar to this:

  1. Open Orion Console > Settings > Manage SMTP Servers.
  2. Select This SMTP server requires authentication.
  3. Edit it, and provide the correct credentials. See below:

 

  1. Click Save.