Managed Computers and Update Services inventories do not match

11/29/2018 10:33 PM

11/29/2018 10:33 PM

The Patch Manager Admin Console does not display identical computers in the following locations:

• Enterprise > Managed Computers
• Enterprise > Update Services

Patch Manager

The computer inventory under Managed Computers is different from the inventory listed in WSUS or the Update Services node. This issue can cause you to exceed the number of computers in your license. 

Run a Managed Computer Inventory task against the computers in the Update Services node. If there are more computers under Managed Computers than there are under Update Services, release these computers from your inventory so you do not exceed your Patch Manager license.
 

Run a managed computer inventory against the computers in the Update Services node 

1. In the navigation pane, expand Enterprise > Update Services and select your WSUS server. 
2. In the Actions pane, click Inventory.
3. In the Inventory Options window, select Inventory - include specific datasources.
4. Select the appropriate data source option, and click OK.
5. In the Task Options Wizard - Inventory Task window, click Select Computers using rules.
   The Computer Selection Rule Management window opens with All computers in the selected WSUS Computer Group already selected.
6. Enter a name for your new rule set.
7. In the Computer Filter section, select and configure the Only include computers that have a reported time option to avoid exceeding your Patch Manager license.
8. Select or clear any other options as necessary.
9. Click OK.
10. Click Yes to save your changes.
11. Click Yes to confirm your selection, and then click OK.
12. In the Task Options Wizard window, click Next.
13. Select your scheduling and notification preferences.
14. Click Next, and then click Finish.

Release unmanaged computers from your inventory 

Patch Manager consumes one licensed node for every computer it manages. Managed computers include all WSUS, SCCM, and Patch Manager servers, along with all managed clients.

The Primary Application Server (PAS) calculates the number of managed computers using two sources:

• The Enterprise > Managed Computers node
• The Administration and Reporting > Task History node

If the number of managed computers exceeds the number of licensed nodes you purchased, complete the following procedure to release unnecessary nodes before you contact Customer Support.

If the number of managed computers exceed your purchased license, do the following:

1. Delete all unnecessary computers from the Managed Computers node.
2. Edit your scheduled tasks to filter for computers using the Only include computers that have a reported time option.
3. Delete task history items that include unnecessary computers.
4. Restart the Eminentware Data Grid Service. 

Delete unnecessary computers from the Managed Computers node 

1. Log in to the Patch Manager Administrator Console.
2. In the navigation pane, expand Enterprise and select Managed Computers.
3. Select the computer(s) you want to delete in the center pane. Use Ctrl+click or Shift+click to select multiple computers.
4. In the Actions pane, click Delete Managed Computer.
5. Confirm your selection, and click Delete.
6. Click Close.

Edit your scheduled tasks 

1. In the Patch Manager console, expand Administration and Reporting, and then select Scheduled Tasks in the left pane.
2. Select the task you want to edit in the center pane.
3. Click Properties in the Actions pane (right).
4. In the Task Options Wizard window, click Select computers using rules.
5. If you want to save the new computer selection rule for future use, enter a name for the rule in the Select an existing computer selection rule menu.
6. Under Computer Filter, select and configure Only include computers that have a reported time option.
7. Click OK.
8. Specify whether you want to save the rule settings using the name you defined in Step e.
9. If you clicked Yes on the previous dialog, click Yes again to confirm your selection, and then click OK on the success dialog.
10. On the Computer Selection dialog, click OK.
11. Back on the Task Options Wizard window, click Next twice.
12. Click Finish.

Delete Task History items that include unnecessary computers 

1. In the Patch Manager console, expand Administration and Reporting and select Task History.
2. Select the task(s) you want to delete in the center pane. Use Ctrl+click or Shift+click to select multiple tasks.
3. Click Delete Task in the Actions pane (right).
4. Confirm your selection on the Confirmation window, and then click Yes.
5. Managed Computer Inventory tasks targeted to the domain
6. Delete Managed Computer tasks from Step 1.
7. Restart the EminentWare Data Grid Server service.