Security Compliance

Machines do not display in WSUS

This article describes how to troubleshoot an issue where the systems appear and disappear from the WSUS Console.

First published date

11/29/2018 10:33 PM

Last published date

11/29/2018 10:33 PM

Overview

This article describes how to troubleshoot an issue where the systems appear and disappear from the Microsoft^® Windows Server^® Update Services (WSUS) Console. This issue occurs when imaging machines with a WU policy duplicate the SUSID's on the Windows Update Agent.

Note: An SUSID is the Windows Update Agent ID given to a node being updated by WSUS.

Product section

Patch Manager

Cause

Imaging machines with a WU policy duplicate the SUSID's on the Windows Update Agent.

Resolution

Verify that the machine is listed on Managed Computers in the Patch Manager navigation pane.

If the machine is not listed in Managed Computers, perform the following steps:

In the Actions pane, click Windows Update Agent Maintenance and Repair.
Select:
- Reset Authorization
- Reset SUS Client ID
Click Next.
Complete the remaining tasks in the Wizard.
If the problem is resolved, you are finished.
If the problem is not resolved, go to step 6.

The proceeding instructions are recommended by Microsoft. See Automatic Updates Must Be Updated on the Microsoft TechNet website for details. (© 2014 Microsoft, available at https://docs.microsoft.com, obtained on October 9, 2017)
On each server, browse to HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate.
Delete the values named PingID, SusClientID and SusClientValidation.
Restart the Automatic Update service.
Run the following command:
wuauclt /resetauthorization /detectnow

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.