Tools

Support for file transfer from mapped drives for DRE

Find out if File Transfer supports Mapped Drives and why Mapped Drives aren't seen during Agent sessions.

First published date

4/10/2019 5:15 PM

Last published date

4/10/2019 5:15 PM

Overview

Does File Transfer support Mapped Drives?
Why can't I see mapped drives during Agent sessions?

Product section

Dameware Remote Everywhere

Resolution

You are able to view Mapped Drives to a given user during Applet (attended support sessions) in the File Transfer tab
It is not possible to view Mapped Drives during Agent (unattended support sessions) as you won't be able to see any network drives as they aren't actually mapped for the system account that is the one that the agent/service uses
Although not appearing by default, you can manually map the network drives for the system account (which would allow them to be visible during Agent sessions).
For more information on mapped drives and how to manually map them to the system account, please check the link Map network drive for the SYSTEM user in Windows (content provided by Stack Exchange Inc., available at https://superuser.com/, obtained on April 8, 2022)

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