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The "MS SQL Server Essentials" SCM profile shows an error when using domain or windows accounts in SolarWinds Platform

It works with a SQL account, but fails when using Domain accounts or Windows accounts.

First published date

3/18/2026 10:37 AM

Last published date

3/18/2026 3:31 PM

Overview

When assigning a Windows or Domain account to the MS SQL Server Essentials SCM profile, it gets the following error.

ERROR [28000] [Microsoft] [ODBC Driver 17 for SQL Server] [SQL Server]Login failed for user 'DOMAIN\account'

 

 

This Occurs when assigning the profile to servers with SQL Server Standard/Express installed and using Windows/domain credentials.

 

Product section

Server Configuration Monitor

Cause

The exact root cause is not yet determined.

  • Engineering has reproduced the behavior internally.

  • The issue manifests only when the MS SQL Server Essentials profile is configured with domain/Windows credentials; using a SQL login against the same SQL instance succeeds (per current field findings).

  • This issue is Unresolved as of March 18, 2026.

This article will be updated once Engineering confirms the underlying cause and a permanent fix is available.

Resolution

No permanent product fix is available yet. The following workaround is recommended.

Workaround – Use SQL authentication for the profile

Configure the MS SQL Server Essentials profile to use a SQL account instead of a domain/Windows account:

  1. In the SolarWinds Platform Web Console, go to Settings → All Settings → Server Configuration Monitor Settings.

  2. Open the Assigned Elements tab.

  3. Filter for the affected node(s) and the MS SQL Server Essentials profile.

  4. Select all matching elements and click Set Credentials.

  5. Choose or create a SQL authentication credential (username/password defined as a SQL login on the target SQL instance) with sufficient rights for the MS SQL Server Essentials queries.

  6. Click Set to apply the new credentials.