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MAXIMUM_MEMORY size of previous version is not recognized after upgrading to Web Help Desk 2026.2

The MAXIMUM_MEMORY (Heap) size of the previous version is not being recognized after upgrading to Web Help Desk 2026.2.

First published date

6/17/2026 3:57 PM

Last published date

6/17/2026 3:57 PM

Overview

In older versions of Web Help Desk, the MAXIMUM_MEMORY for Java is configured in the whd.conf file. Due to the changes in 2026.2,  this setting is now configured in the run-backend-with-env.bat file. This file has to be manually edited in -Xmx section. This file is located in C:\Program Files\WebHelpDesk\bin on Windows.

Product section

Web Help Desk

Resolution

  1. Navigate to C:\Program Files\WebHelpDesk\bin
  2. Edit run-backend-with-env.bat
  3. Set -Xmx1024m to -Xmx2048m or your required value
  4. Save and restart the Web Help Desk service via whd-restart.bat

Note:

1024m is 1 GB memory.

2048m is 2 GB memory.

4096m is 4 GB memory.