Network Management

Logs and events are dropped due to unlicensed log source type in LA

This articles describes why logs are dropped in LA.

First published date

9/6/2019 2:30 PM

Last published date

9/6/2019 2:30 PM

Overview

When you purchase and register a license as an existing customer, the licensing framework combines Orion Platform nodes with your LA licenses. For instance, if you have NPM SL100 and SAM AL100, and then register an LA100 license, you can monitor up to 300 nodes, but only receive messages from 100 nodes. Of the total (300) nodes, you can select which 100 nodes you would like to monitor in LA.
For example, if you have 110 active nodes sending messages with an LA100 license, LA will drop messages from the last 10 nodes and notify you which nodes are unlicensed.

Note: The Orion Platform does not support using LA with one set of nodes, and the Orion Log Viewer on remaining nodes. In other words, if you have an LA10 license and a SAM AL100 license, you can monitor 10 nodes with LA, but you cannot monitor the other 90 with the Orion Log Viewer. Learn more here.

Product section

Log Analyzer

Resolution

You can either choose to disable the 10 nodes, or disable other nodes and then add them as licensed nodes.