Tools

Log Viewer licensing not being applied

This article describes an issue where after applying the license to Log Viewer it will show as an evaluation after logging out and logging back in.

First published date

10/18/2018 5:25 PM

Last published date

10/18/2018 5:25 PM

Overview

You already applied the license or the log viewer but after logging out and logging back in the license status reverts to Evaluation.

Warning: Consult your System Administrator before performing this procedure.

Product section

Kiwi Syslog Server

Resolution

When applying the Log viewer license, there are two options:

Enter the license details manually

Copy the license file to clipboard
- Note: This is not the standard license key used in most Solarwinds products. It consists of a serial number and license.

If the user does not have sufficient permission to write to the registry, the license will not apply correctly and the registration key will not write to the registry. You must be logged in as an administrator to perform this task.

Warning: Consult your System Administrator before performing this procedure.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds\KiwiLogViewer\Registration

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