Network Management

Configuration Wizard Fails with "The system cannot find the file specified" Error

When running the Configuration Wizard, the process fails with the error: The system cannot find the file specified. This issue is commonly observed after manually updating the OpenJDK for security updates without including all required binary files.

First published date

8/7/2025 9:20 PM

Last published date

5/7/2026 10:43 PM

Overview

When running the Configuration Wizard, the process may fail with the error message:
The system cannot find the file specified.
This issue is commonly observed after manually updating the OpenJDK for security updates without including all required binary files. Missing or incomplete OpenJDK binaries can cause the Configuration Wizard to fail during package deployment or configuration tasks.
 

Symptoms

  • Configuration Wizard fails to complete and displays the error on the console:
    The system cannot find the file specified.
  • Errors logged in ConfigurationWizard.log located at C:\ProgramData\SolarWinds\Logs\Orion referencing missing or inaccessible OpenJDK files.
  • Errors similar to the following may appear in logs:
    •  JDKCertConfigurationBase - Error importing certificate to Job Engine custom worker key/trust store. 
    • System.IO.IOException: The process cannot access the file ... because it is being used by another process.
    • System.UnauthorizedAccessException: Access to the path ... is denied.
  • The Configuration Wizard may fail repeatedly until the OpenJDK installation is corrected.
  • Related errors during package deployment such as inability to delete or access OpenJDK DLL or module files.

Product section

Network Performance Monitor

Cause

This is happening because when you try to manually update the OpenJDK implementation, some of the binary files are missing from C:\Program Files\SolarWinds\Orion\OpenJDK\bin . If the Keytool.exe is missing, it will fail with this message when the Certificate Management Service tries to import the Job Engine certificate into the Java Keystore.

If you want to manually update the OpenJDK, which is possible, you must be sure to include all the binary files.

Resolution

To resolve this issue, choose one of the following options:

Resolution 1: Repair SolarWinds OpenJDK to Default

  1. Delete all contents within the folder:
    C:\Program Files\SolarWinds\Orion\OpenJDK
  2. Open Add or Remove Programs (Programs and Features) in Windows.
  3. Locate SolarWinds Platform OpenJDK and select the Repair option to restore the default OpenJDK installation.
  4. After the repair completes, run the Configuration Wizard to ensure that the necessary certificates are imported correctly.
 

Resolution 2: Replace OpenJDK Files with Custom Binaries

  1. Redeploy the updated OpenJDK files to the SolarWinds installation directory.
  2. Ensure that all required binaries are included in the deployment, especially critical executables such as keytool.exe.
  3. After redeployment, rerun the Configuration Wizard to verify successful configuration.