Log File Locations, Adjustments, and Diagnostics for Dameware

10/10/2018 1:51 PM

2/28/2023 10:00 PM

This article provides information and steps in collecting diagnostics for Dameware.

Dameware Remote Support & Mini Remote Control

NOTE: If you have Dameware version 12.1.1 or later, click here for instructions on collecting diagnostics.

Diagnostics Tool for Dameware Server is called Central Server Diagnostics It can be found in the Windows menu.

1. Go to Start > All Programs \Solarwinds\DameWare Central Server\Help\Support Tools > Central Server Diagnostics.
2.  After executing it, click Start, and it will collect all logs and pack them into a .zip file.

Diagnostics tool for Dameware Remote Support (DRS)/Dameware Mini Remote Control (MRC) consoles is called Remote Support Diagnostic. It can be found in the Windows menu.

1. Go to Start > All Programs \Solarwinds\DameWare Remote Support\Help\Support Tools > Remote Support Diagnostics.
2. After executing it, click Start, and it will collect all logs and pack them into .zip file.

 

Note:
If you have Dameware Server and DRS/MRC consoles installed on same workstation, you need to run both of these tools to collect all logs.

 

Adjusting the logging level

To adjust the logging level of Dameware Central Server (Main Service, Administration Console),Licensing (Licensing, Licensor), Setup and diagnostic (Configuration Wizard, Install Helper, and Diagnostics Tool), run Dameware Central Server Log Adjuster. It can be found in the Windows menu.

 

1. Go to Start >  All Programs \SolarWinds\DameWare Central Server\Help\Support Tools > Central Server Log Adjuster.
2. Select logging level to DEBUG for appropriate component.
3. Click Apply.

 

To adjust the logging level for MRC console, DRS console, MRC agent, and MRC Service Tray, run SolarWinds Log Adjuster. It can be found in the Windows menu.

1. Go to Start > All Programs \SolarWinds\DameWare Remote Support\Help\Support Tools > Remote Support Log Adjuster.
2. Select logging level to DEBUG for appropriate component.
3. Click Apply.

 

Installer + CW log files location

For Vista/7/8/Server 2008/Server 2012:

• Logs for Configuration Wizard are available here: %PROGRAMDATA%\DameWare\Server\ConfigurationWizard.log
• Logs to Install Helper are available here:- %PROGRAMDATA%\DameWare\Server\InstallHelper.log

 

To get Installer logs, perform the following steps:

1. Go to Start > Run menu.
2. Type CMD and click Enter.
3. In CMD window, navigate to folder with server installation file. For example, cd C:\Users\Administrator\Downloads.
4. Type DameWareServer-v11.1.exe /args "/L*V C:\server.log" as the next command in CMD.
   Installation starts.
5. Continue with the installation.
6. When the installation is finished, the server.log file is found in C:\.

 

DRS/MRC log file location

• Logs for DRS are available here: %APPDATA%\DameWare Development\Logs\DNTU.log
• Logs for MRC are available here: %APPDATA%\DameWare Development\Logs\DWRCC.log

(* Documents and Settings\All Users\Application Data\)

Central Server Log File Location

For Vista/7/8/Server 2008/Server 2012:

Note:

Files are named Service.[XXXX].log

• Starting with Windows Vista, Central Server logs are available here: %PROGRAMDATA%\DameWare\Server\Service
• Logs for Admin Console are available here: %PROGRAMDATA%\DameWare\Server\AdminConsole.log
• Logs for Dameware Licensor are available here: %PROGRAMDATA%\DameWare\SolarWinds.DameWare.Licensor.log

Note:

If Central Server, Internet Proxy, and Mobile Gateway are installed separately, use the same files for logging as Central Server installed in all-In-one scenario.

 

Dameware Agent Log File Location

• Logs for agents are available here: %ALLUSERSPROFILE%\Application Data\DameWare Development\Logs\DWRCS.log
• Logs for Agent system trays are available here: %ALLUSERSPROFILE%\Application Data\DameWare Development\Logs\DWRCST.log

 

Note:

Logs related to mirror drivers are found under keyword MirrorDriverGetUseMirrorDriver on agent side or server side for OTI.

 

Dameware - Web Help Desk integration log file location

Logs for MRC console and integration methods are available here: %AppData%\Roaming\DameWare Development\Logs\DWRCWHD.log

 

SolarWinds uses log4net to produces log files.

 

The following parameters are available to modify the rolling file appender:
 

Parameter	TYPE	REQUIRED	DEFAULT	DESCRIPTION
file	string	Yes	-	Path to the target file
append	boolean	No	true	If set to true, the appender will append to the file, otherwise the file contents will be overwritten.
maxFileSize	string	No	10M	Maximum allowed file size (in bytes) before rolling over. Suffixes "KB", "MB" and "GB" are allowed. 10KB = 10240 bytes, etc.
maxBackupIndex	integer	No	1	Maximum number of backup files to keep.
compress	boolean	No	false	If set to true, the rollover files are compressed and saved with the .gz extension.

Information from http://logging.apache.org/log4php/do...ling-file.html (© 2012  Apache  Software Foundation, available at http://logging.apache.org/log4php/docs/appenders/rolling-file.html, obtained on November 21, 2018) 

To increase the log file size:

1. Navigate to your install folder. By default it is located at C:\Program Files (x86)\SolarWinds\\.
2. Backup SolarwindsDiagnostics.exe.config.
3. Open SolarwindsDiagnostics.exe.config in a text editor.
4. Search for the following:
   appender name="RollingLogFileAppender"
5. Enter your desired maximum log file size in maximumFileSize value="".
6. Save the file.
7. Restart the service.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.