Security Compliance

The Local Agent Installer does not respond when starting the service in SEM

This article provides brief information and steps to resolve the issue when the Local Agent Installer does not respond while attempting to start the service.

First published date

11/29/2018 10:40 PM

Last published date

5/28/2019 7:42 PM

Overview

This article applies to Security Event Manager (formerly Log & Event Manager).

This article resolves an issue when the Local Agent Installer does not respond while attempting to start the service.

Product section

Security Event Manager

Cause

The issue is caused by left over files from a previous Agent installation.

Resolution

Open the Task Manager, and then stop the installer process.
In Control Panel, uninstall any SolarWinds Security Event Manager Agent entries under Programs and Features.
Open Windows Explorer, and then go to C:\Windows\system32 (32-bit) or C:\Windows\SysWOW64 (64-bit) and delete the ContegoSPOP folder, if it still exists.
Run the Local Agent Installer again and complete the installation.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.