Applications Systems
List Resources will not submit
List resources page will not submit change. List Resources not working. Stuck on list resources. Page not loading. List resources is hung, timed out or times out. Restart services, restarting Orion services.
First published date
2/25/2020 3:33 PM
Last published date
2/10/2025 4:26 AM
Overview
This article addresses website issues where the web console becomes unresponsive when clicking the "SUBMIT" button on the List Resources page. The node can be a new node you're currently adding or an existing one.
Preliminary investigation will include reproducing the issue by clicking the SUBMIT button and visiting the website server at the log location:
%ProgramData%\SolarWinds\Logs\Orion\OrionWeb.log
The log should share information on the issue. Possibly an issue with an unresponsive business layer such as:
ERROR ASP.global_asax - (null) Application_Error(a05c8d1b523c4af5935a3b0ac3e812a6)
SolarWinds.ApiProxyFactory.TransientApiProxyException: Exception of type 'SolarWinds.ApiProxyFactory.TransientApiProxyException' was thrown. ---> System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.tcp://<servername>:17777/orion/apm/businesslayer that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Server stack trace:
at System.ServiceModel.Channels.ConnectionUpgradeHelper.DecodeFramingFault(ClientFramingDecoder decoder, IConnection connection, Uri via, String contentType, TimeoutHelper& timeoutHelper)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper& timeoutHelper)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper)
at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
Preliminary investigation will include reproducing the issue by clicking the SUBMIT button and visiting the website server at the log location:
%ProgramData%\SolarWinds\Logs\Orion\OrionWeb.log
The log should share information on the issue. Possibly an issue with an unresponsive business layer such as:
ERROR ASP.global_asax - (null) Application_Error(a05c8d1b523c4af5935a3b0ac3e812a6)
SolarWinds.ApiProxyFactory.TransientApiProxyException: Exception of type 'SolarWinds.ApiProxyFactory.TransientApiProxyException' was thrown. ---> System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.tcp://<servername>:17777/orion/apm/businesslayer that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Server stack trace:
at System.ServiceModel.Channels.ConnectionUpgradeHelper.DecodeFramingFault(ClientFramingDecoder decoder, IConnection connection, Uri via, String contentType, TimeoutHelper& timeoutHelper)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper& timeoutHelper)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper)
at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
Product section
Server Application Monitor
Cause
- Unresponsive business layer
- Other/Unknown
Resolution
Reinitiate all business layers by shutting down and starting up Orion services with the Orion Service Manager tool. This will ensure the business layer is functioning properly.
Start, stop, or restart Orion services with the Orion Service Manager
In some cases, the business layer may not be functioning correctly. In these cases, it is best to contact SolarWinds support for further investigation on the misbehaving business layer and how to remediate it.
Start, stop, or restart Orion services with the Orion Service Manager
In some cases, the business layer may not be functioning correctly. In these cases, it is best to contact SolarWinds support for further investigation on the misbehaving business layer and how to remediate it.