Security Compliance

Linux agent upgrade fails in SEM

After you push an upgrade to a Linux Agent from the SEM console, the Update Status field displays a red exclamation mark icon and displays "Error" in the tooltip.

First published date

10/17/2018 1:54 PM

Last published date

10/17/2018 1:54 PM

Overview

After you push an upgrade to a Linux Agent from the Security Event Manager (formerly Log & Event Manager) console, the Update Status field displays a red exclamation mark icon and displays "Error" in the tooltip.

The manager.log file in the CMC shell displays the following error during the agent upgrade attempt. (To view the log file, go to Manager > Showlog.)

Execute failed: java.io.IOException: Cannot run program "at": error=2, No such file or directory

Product section

Security Event Manager

Cause

The Linux at command is not installed or was not included with your Linux distribution.

Resolution

The agent upgrade process requires the at command to be installed.

To resolve this issue, do one of the following:

Install the package for that command. The process may vary depending on your Linux distribution.
Download the updated Linux Agent installer from the Customer Portal and run the installer on the server. See Install the SEM Agent on Linux or Unix for details.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.