Customer Service

Link email to different SolarWinds accounts

This article provides information on linking Customer IDs. Some customers prefer linking Customer IDs instead of merging their accounts into one.

First published date

11/16/2018 10:45 PM

Last published date

3/20/2026 8:38 PM

Overview

This article provides information on how to link Customer IDs. Some customers prefer linking Customer IDs instead of merging their accounts into one.

Refer to Merge two or more accounts into one SolarWinds account for more information on merging accounts.

Product section

Customer Service

Resolution

Note:

Contacts have the option to link accounts which allow them to associate their individual logins with multiple customer IDs in their Customer Portal.
Once a request is made to link, a notification will be sent to the admin contact to approve linking the account, if there is no admin associated to the second customer ID, the request will be sent to Customer Service for processing.
Once the accounts are linked together, the customer is able to move from one customer id to another by clicking on the customer id they wish to review and view licenses through the license management tab.

Log in to your Customer Portal account.
Go to User Profile Settings.
Select your Customer ID and email address from the drop down.
Click Link Profile to Another SolarWinds ID.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.