License Registration Errors on Standalone License Manager

If this is a clone or you have had any registration errors, we will need to clear the registration data.

License registration errors.

If this is a clone or you have had any registration errors, SolarWinds Customer Service will need to clear the registration data.

If this is a server-based license, please ensure that no one is using the software before running.

Please follow the below steps:

Burn/Purify registration data errors:
Run as administrator
1. If the installer quietly exists, and we suspect it may be licensing related
2. Run license manager, and see if it complains about licensing being corrupt.
3. If so, exit license manager, and run the new license reset utility (which is an upgrade to the old license cleanup tool).
a. https://downloads.solarwinds.com/solarwinds/Support/LicenseReset.zip
b. The Password is (without double quotes): “burn/purify”
4. Run license manager again, and see no complaints. Click View log, and see at the bottom of the log a report saying “overall result: success.”

You will use the standalone License Manager tool.

Ensure the latest version of License Manager is installed by downloading the following link and running the license manager installer.  Please run as Admin
https://downloads.solarwinds.com/solarwinds/Release/LicenseManager/LicenseManager.zip.