Customer Service
License Activation Failed - released after your maintenance agreement expired
The article provides information on the following error message: Your license activation failed. The license you provided cannot be activated. You cannot install this software version because it was released after your maintenance agreement expired. Contact Solarwinds Customer Support to renew your maintenance.
First published date
Last published date
Overview
The article provides information on the following error message:
Online Activation:
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Offline Activation (when generating offline license file via your customer portal):
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Product section
Resolution
- From the License Management page in your Customer Portal, check the maintenance expiry date of your license.
- You can check what version you are entitled to by clicking Choose Download icon. The version and the release date are shown here. If the maintenance on your license has expired, you will only have the option to download the version you are entitled to.
- If you have downloaded a newer version, the activation key will not work with that version. You have two options:
A. Purchase an out of maintenance upgrade on your license. Please contact our Sales team for assistance with this. How to purchase new licenses or upgrade license size
B. Download the version you are entitled to from your Customer Portal.