Security Compliance

SEM web console takes a while to load or displays a connection refused error

This article provides a resolution to an issue when the SEM web console displays an error when trying to connect via HTTP and HTTPS: ERR_Connection_Refused.

First published date

10/10/2018 6:20 PM

Last published date

10/10/2018 6:20 PM

Overview

The Security Event Manager (formerly Log & Event Manager) web console displays an error when trying to connect via HTTP and HTTPS:

ERR_Connection_Refused

- or -

Page Cannot be Displayed

Product section

Security Event Manager

Cause

This issue may be caused by the following:

  • The manager service has crashed or is not running.
  • The current resource reservations are inadequate for your environment.

Resolution

  1. Restart the manager service.
    1. Connect to the CMC console. See Use an SSH client to connect to your LEM Appliance.
    2. Go to the manager menu.
    3. Run the restart command.
      Note: If the console starts loading after the service restart, the manager service likely crashed due to inadequate resources. See LEM goes down daily and requires constant restarts.
  2. Try connecting with a different browser and a different machine, if possible.
  3. Verify the network settings in SEM is accurate by connecting to the CMC shell or virtual console, and then going to appliance > viewnetconfig.

 

Contact SolarWinds Support for further assistance.