SEM mount error (115): Operation now in progress

This article describes an error during the Security Event Manager (formerly Log & Event Manager) upgrade process where you are asked to specify a network share location containing upgrade files. After entering the network share as \\hostname\sharename and the username and password, SEM throws the error below and the upgrade process fails.

Mount error(115): Operation now in progress

• A network name resolution failing on the smb client in SEM
• SMB v1 is disabled on the network share machine (windows)

Solution 1:

1. Check ICMP connectivity (ping) between the hosts.
2. Verify no Routing/Firewall ACL issue between the hosts if they are in different networks.
3. Attempt to mount a share on the same subnet as SEM.
4. Attempt to use the IP address and a simple share name when mounting the share. 
   • e.g. \\10.1.1.1\sem\ rather than \\some_host_some_place_on_the_network\this_share.name_desktop_special_unique_and_long

If you are getting a different mount error please check relevant KB's for solution/workaround(s).

• Mount error 112 when upgrading LEM

On Windows 2008 and 7 upwards you can run the powershell command "get-smbconnect" to view the client version details.

• Check for default supported version of smb clients version at MS website (© 2018 Microsoft, available at https://blogs.technet.microsoft.com/josebda/2013/10/02/windows-server-2012-r2-which-version-of-the-smb-protocol-smb-1-0-smb-2-0-smb-2-1-smb-3-0-or-smb-3-02-are-you-using/, obtained on December 17, 2018).
• And how to enable specific SMB version (© 2018 Microsoft, available at https://support.microsoft.com/en-ie/help/2696547/how-to-detect-enable-and-disable-smbv1-smbv2-and-smbv3-in-windows-and, obtained on December 17, 2018).

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