Security Compliance

SEM Adobe Air console is unable to connect to the manager

This article applies to Security Event Manager (formerly Log & Event Manager). This article describes the issue when Adobe Air console is unable to connect to the manager service. The credential test passes.

First published date

10/10/2018 3:17 PM

Last published date

10/10/2018 3:17 PM

Overview

This article describes an issue when the Adobe Air console is unable to connect to the manager service.

The credential test passes.

Product section

Security Event Manager

Cause

This is possibly an environmental DNS issue.

Resolution

Try using the IP address rather than the host name (typically SWI-SEM). If it connects, then you have a DNS issue.

NOTE: If that fails, please see Unable to log in to Adobe Air console.

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