Security Compliance
SEM Reports Console does not install correctly
What to do if Security Event Manager (formerly Log & Event Manager) reports won't install due to Crystal reports XI Release 2 .NET 2005 server installed on workstation or laptop.
First published date
11/7/2018 7:22 PM
Last published date
5/31/2019 7:22 PM
Overview
The following error message appears when you launch SEM reports console application either using the bundle or individual installers for Crystal runtime and reports.
"The Crystal Report run-time engine is missing"
Your workstation/laptop has different version of crystal runtime as shown below.
The error may show up if you don't have the above version of crystal runtime installed. In this case, you might see an error like:
"Product: Crystal Reports v11 Runtime -- Error 1325.user.name is not a valid short file name."
The SEM Reports Console installs, but the Crystal runtime part fails to install in both cases.
Product section
Security Event Manager
Cause
- Crystal Reports XI Release 2.NET 2005 Server package already installed
- error 1325 <username> is not a valid short File Name
Resolution
For scenario 1:
Create a new user/use a different machine or Apply this fix.
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.
- Uninstall (see Reinstalling the SEM Reports Console) the conflicting package
- Install SEM Reports application again as per normal procedure (© 2019 Stack Exchange Inc, available at https://superuser.com/, obtained on July 27 2019).
Create a new user/use a different machine or Apply this fix.
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.