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Evaluation version displays after applying a Kiwi Syslog Server license

Resolve issue where Kiwi Syslog Web Access shows 14 days of evaluation left, even after applying license.

First published date

10/18/2018 8:58 PM

Last published date

6/4/2019 2:35 PM

Overview

This article details a resolution to the issue of Kiwi Syslog Web Access showing 14 days of evaluation left, even after applying a license.

Product section

Kiwi Syslog Server

Resolution

If Kiwi Syslog Web Access (KWA) is operational after applying the license, for example, after the 14 days of evaluation period:

  • Clear the browser cache and check with KWA. Try using different browsers.
  • Access Kiwk Syslog Server using a different web browser.
  • Repair or uninstall KWA.

Edit the system registry

Warning: SolarWinds strongly recommends that you back up your registry before making any edits to your system registry. You should edit the registry only if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system, which could require you to reinstall your operating system to correct them. SolarWinds cannot guarantee resolutions to any damage resulting fro making registry edits.

If the above suggestions do not resolve the issue, update the DaysLeft string in the system registry:

  1. Log in to the server hosting Kiwi Syslog Server.
  2. Navigate to:
    C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data
  3. Back up your Kiwi Syslog Web Access files.
  4. Navigate to:
    \syslogd\setup
  5. Check the DaysLeft string value in the registry.
    1. If your software is running on a 64-bit machine, navigate to:
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds\Syslogd\Registration
      If your software is running on a 32-bit machine, navigate to:
      HKEY_Local_Machine\Software\SolarWinds\Syslogd\\Registration
    2. Open the DaysLeft string.
    3. Check the string values.
      A Licensed version of Kiwi Syslog Server should have the DaysLeft value set to -1. If this is not the same, update the value by editing the DaysLeft string.
    4. Save and close the file.
  6. Log in to Kiwi Web Access.
  7. Verify that the user interface does not display an Evaluation license. 
    If the changes did not take effect, delete this string Value and check in KWA.