Tools

Kiwi Web Access install error: The error code is 2738

This article provides information for resolving the following Kiwi Web Access installation error: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.

First published date

10/18/2018 4:58 PM

Last published date

4/3/2019 2:01 PM

Overview

Kiwi Web Access installation fails with the following error:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.

Product section

Kiwi Syslog Server

Cause

The installer is attempting to call a VBRuntime property but VBRuntime is not found.

Resolution

Verify the issue by running the Kiwi Web Access installer with logging enabled:
1. Open an elevated CMD window.
2. Go to the following directory: \program files (x86)\syslogd\setup\
3. Run the following command:
```
\program files (x86)\syslogd\setup\
```
  - Note: Replace {version} with latest version available.
4. Once you receive the error, open c:\kiwiwebinstall.log. The error is similar to: Could not access vbscript runtime for custom action
Fix the issue:
1. Download and install Visual Basic Runtime 6 SP6 from the following location:
  - Visual Basic Runtime 6 SP6 (© 2019 Microsoft, available at https://www.microsoft.com, obtained on January 22, 2019.)
2. Register vbruntime.dll by running the following command from an elevated CMD window:
```
For windows 32-bit: regsvr32 c:\windows\system32\vbruntime.dll
```
```
For windows 64-bit: regsvr32 c:\windows\syswow64\\vbruntime.dll
```
3. Check the following registry key to ensure that the VBScript.dll is still the default VB Script interpreter:
```
HKCR\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
```

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.