Tools

Kiwi Syslog stops working

This article provides a resolution to issues that cause Kiwi Syslog to stop processing incoming messages.

First published date

5/8/2019 7:59 PM

Last published date

5/8/2019 7:59 PM

Overview

This article lists the steps to isolate the issue when Kiwi Syslog suddenly stops processing incoming syslog messages.

Product section

Kiwi Syslog Server

Cause

Duplicate rules exists.
Port conflict with Solarwinds Orion Syslog Viewer.

Resolution

Stop Kiwi Syslog Service through the Windows services.msc.
Run a Windows Command prompt with escalated privileges.
Execute the command: netstat -ano | find "514" (514 is the default UDP port for Syslog messages).
The result of step 3 shows that port "514" is being used by Solarwinds Orion Syslog.
Disable Solarwinds Orion Syslog Service through the Windows services.msc.
Start Kiwi Syslog Service.
Delete unnecessary duplicate rules in the Kiwi Syslog Service Manager by navigating to File > Setup > Rules.

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