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Kiwi Syslog Web Access will not install if non-default website root is specified during install

The Kiwi Syslog Web Access installer cannot configure the Temporary ASP.Net files location, if a non-default website root is specified.

First published date

10/12/2018 10:58 PM

Last published date

3/28/2019 2:57 PM

Overview

When installing Kiwi Syslog Web Access, if you install Web Access to the default (C:) drive, but specify a different drive location for the website root, such as the (D:) drive, you receive the following error:

At the “Configuring ASP.Net…” step of the Web Access installation process: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869."

 

Product section

Kiwi Syslog Server

Cause

The Kiwi Syslog Web Access installer cannot configure the Temporary ASP.Net files location if a non-default website root is specified.

Resolution

Manually move the Web Access website root, from its default location to a location on a different drive.

  1. Install Kiwi Syslog Web Access, and accept all default installation paths.
  2. Stop UltiDev Web Server Pro.
  3. Stop Kiwi Syslog service.
  4. Copy <Program>\solarwinds\kiwi Syslog web access\html to new location, eg. D:\xxx\html</program>
  5. Point Syslog to new Web Access DB location.
  6. Run Regedit
  7. Edit DBPath value in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds\Syslogd\WebAccess (32x OS) or HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds\Syslogd\WebAccess (64x OS); to D:\xxx\html\App_Data\Event.sdf
  8. Find and edit UWS.Configuration.xml. This file is usually in the Program data path, for example: C:\ProgramData\UltiDev\WebServer
  9. Edit the value to D:\xxx\html, and save.
  10. Restart UltiDev Cassini service.
  11. Restart Kiwi Syslog service.