Tools

Kiwi Syslog Server issues due to revoked code-signing certificates

We have made the decision to digitally re-sign KSS; the existing certificate is currently scheduled to be revoked on March 8, 2021. Installation of affected versions of KSS may be forbidden by system policy. This article describes steps to address the possible issues in KSS.

First published date

1/26/2021 6:44 AM

Last published date

1/26/2021 6:44 AM

Overview

As a best practice and to further enhance the security of our products, we have retained third-party cybersecurity experts to assist us in these matters. These experts are guiding us in improving our processes and controls.

To that end and to provide additional assurance to all of our customers, we have made the decision to digitally re-sign our products and have requested (and received) a new digital certificate. This reflects a recertification of the authenticity of SolarWinds products, both current and future.


What to expect next:

  • We will be issuing new product release for Kiwi Syslog Server containing the updated certificate.
  • The existing certificate is currently scheduled to be revoked on March 8, 2021.

If they fail to upgrade to the newest version, Kiwi Syslog Server users might notice the following issues:

  • New users cannot install affected versions of Kiwi Syslog Server and may see an error message stating “This installation is forbidden by system policy”.
  • Access to the application may be blocked while using Application Mode.


Affected versions:

  • KSS 9.7.1
  • KSS 9.7

Product section

Kiwi Syslog Server

Cause

Revoked code-signing certificates.

Resolution

If KSS users are experiencing any of these issues, SolarWinds strongly recommends upgrading to the latest available version.


If these issues persist, contact Support.