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Kiwi Syslog Server NG: Dashboard Widget Layout Reverts After Editing

This article describes an issue where the Kiwi Syslog Server NG dashboard widget layout fails to save and reverts to its original state after login, and outlines a workaround using a display buffer reset and permission checks to resolve the problem.

First published date

3/31/2026 11:26 PM

Last published date

3/31/2026 11:50 PM

Overview

The dashboard layout reversion in Kiwi Syslog Server NG was resolved by confirming the correct display was being edited, ensuring the service account had write access to the Kiwi directories, and resetting the dashboard display buffer by deleting the DisplayBuffer.json file before restarting the service.

Product section

Kiwi Syslog Server

Resolution

Verify that the Kiwi Syslog Server NG service account (The KSS NG service account is the Windows account that the “Kiwi Syslog Server NG” Windows service is running under (the Log On As account in services.msc)) has write permissions to: C:\ProgramData\SolarWinds\KiwiSyslogService\ and C:\Program Files (x86)\SolarWinds\Kiwi Syslog Server NG.
Stop the Kiwi Syslog Server NG service
Delete the file DisplayBuffer.json from the installation folder
Then start the service again.

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