Tools

"Client could not open database" error when running activity in Kiwi Cattools

This article describes how to resolve "Client could not open database" error when running activity in Kiwi Cattools

First published date

8/9/2019 7:56 PM

Last published date

8/9/2019 7:56 PM

Overview

When running an activity in Kiwi Cattools you will see an error in the Info logs "Client could not open database" or "Attempting opn of database: C:\Program Files (x86)\CatTools3\KiwiDB-CatTools.kdb"

There are also instances where CatTools will be asking for a database password after launching it even if there are no password set for the database.

Product section

Kiwi CatTools

Cause

Bug in Cattools 3.11.6

Resolution

If the Kiwi CatTools version is 3.11.6

Make sure to run the CatTools program as an Administrator
Go over to C:\Program Files (x86)\CatTools3 and right click over to CatTools_Manager.exe and select Properties > Compatibility > Change Settings for All Users > Enable 'Run this program as Administrator' and hit Ok.

If the above steps does not work, reinstall Kiwi CatTools following the instructions in this article.Reinstall Kiwi Cattools - Instructions.

Or you can also choose to Upgrade to the latest version of Cattools

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.