Tools

Kiwi CatTools do not queue report emails

This article provides steps to resolve the issue when reports identified on the Activity Email tab are not delivered as expected.

First published date

10/9/2018 8:08 PM

Last published date

8/11/2025 9:57 PM

Overview

This article provides steps to resolve the issue when reports are not delivered even if the following are on the Activity Email tab:

  • The E-mail statistics/reports from this activity field is enabled
  • The Override [general email] for statistics and send to: field has an email address

Product section

Kiwi CatTools

Cause

This issue is caused by any of the following:

  • The Activity is being manually run and CatTools is configured to Only send reports in timer mode.
  • The general Reports/Stats field is blank.
  • The actual activity did not run because the timer is not ON.

Resolution

  1. Open the Kiwi CatTools Manager.
  2. Click Options > Setup.
  3. Click the E-mail tab.
  4. Click the General Options tab.
  5. Ensure the following box is not checked if you are manually running the Activities:
    • Only send reports in timer mode
  6. Ensure the following box has at least one email address:
    • Reports/Stats
  7. Under Misc tab:
    • Use the option When exiting the manager should - Set the timer to ON.