Job Scheduler v2: Results Notified Error component incorrectly shows Warning or Critical state

11/29/2018 10:33 PM

4/9/2025 8:34 PM

The Job Scheduler v2: Results Notified Error component is in Warning or Critical state in the monitored SolarWinds Platform Server application in SAM when the application is not in any of these states. (False State)

OR

The Job Scheduler v2: Results Notified Error component is in Warning or Critical state in the monitored SolarWinds Platform Server application in SAM when the application is in Warning or Critical state. (True State)

Server Application Monitor

The initially released SolarWinds Platform Server template with this component did not have the "Count Statistic as a Difference" option enabled by default.

This metric tracks the number of failed attempts to deliver polling job results from the Job Engine v2 service to the consumer. If the result consumer is not running and active polling job results are not accepted, this number will increase. The job engine has a buffer for short-term growth that may occur during restarts. However, this buffer is limited, and if this counter continuously grows, it will result in permanent data loss from polling, leading to gaps in historical data.

Resolution 1 

(False Warning or Critical State)

Note: A fix was deployed in SAM 6.0. However, upgrading to the latest version does not include updating existing templates.​

1. Open the monitored application in the SolarWinds Platform Web Console
2. Edit the Application Monitor from the Application Details section:

3. From here Expand the "Job Scheduler v2: Results Notified Error" Component
4. Find "Count Statistic as a Difference"
5. Click "Override Template" next to it
6. Select the checkbox to mark it as True:  

        ​​​​​

7. Click "Submit" to confirm the changes

  

Resolution 2

(True Warning or Critical State)

1. Check permissions using the Orion Permission Checker

2. Repair a failing Job Engine and Collector Components