Network Management

JMX Permission issue on APEs running 2022.4

This article tackles the issue after the upgrade to 2022.4 wherein the permission checker on APEs showed errors with regard to JMX

First published date

12/9/2022 10:36 AM

Last published date

1/7/2025 9:29 PM

Overview

There is a known error on APEs running 2022.4 where Orion Permission Checker displays an error:

Error: Unable to obtain account for [AnonymousUser] principal. Path: 'D:\SolarWinds\Orion\JmxBridge\SolarWinds.JMX.Bridge.properties'

Product section

Network Performance Monitor

Cause

Insufficient permissions on the account used when running Configuration Wizard

Resolution

This issue is addressed in SolarWinds Platform 2023.2 and newer. If possible, please upgrade your environment. If upgrading is not possible, please use the below steps as a workaround.

Ensure SolarWinds JMX Service is running in Orion Service Manager. If yes, the Permission error can be safely ignored.
Re-run Configuration Wizard as local admin.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.