Network Management
Installer Exception. Error Record: - Error Code: 1642
While upgrading Orion platform products you may see error Installer Exception. Error Record: - Error Code: 1642
First published date
9/16/2021 3:50 PM
Last published date
9/16/2021 3:50 PM
Overview
While upgrading any Orion platform based product, you may see an error like this:
2021-09-13 10:29:44,536 [26] INFO (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Installation - InstallChain::Msp error code: 1642 - False - 0 2021-09-13 10:29:44,536 [26] ERROR (null) SolarWinds.Administration.InstallExecutor.Executors.MspExecutor - Installer Exception. Error Record: - Error Code: 1642 2021-09-13 10:29:44,536 [26] ERROR (null) SolarWinds.Administration.InstallExecutor.InstallationManager - Exception occured during Executor operation: Microsoft.Deployment.WindowsInstaller.InstallerException: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
Product section
Orion Platform
Cause
The module / package specified in error is missing
Resolution
Example of error in GUI
Virtual Infrastructure Monitor - The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade. Check Virtual Infrastructure Monitor log file for more details. Server 0217MN1. Log file location: C:\ProgramData\Solarwinds\Logs\Installer\2021-09-13_10-33-55
Please ensure, the missing module is installed if not install from %programdata%\solarwinds\lnstallers in the above error it is Virtual Infrastructure Monitor relevant msi version and retry the upgrade.
Virtual Infrastructure Monitor - The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade. Check Virtual Infrastructure Monitor log file for more details. Server 0217MN1. Log file location: C:\ProgramData\Solarwinds\Logs\Installer\2021-09-13_10-33-55
Please ensure, the missing module is installed if not install from %programdata%\solarwinds\lnstallers in the above error it is Virtual Infrastructure Monitor relevant msi version and retry the upgrade.