Applications Systems
Installation - Failed: SolarWinds SCP Server - The installation source for this product is not available. Verify that the source exists and that you ca access it.
This article provides the step-by-step process for resolving the error Failed: SolarWinds SCP Server - The installation source for this product is not available. Verify that the source exists and that you ca access it when trying to perform an upgrade.
First published date
4/23/2024 8:49 AM
Last published date
2/19/2025 8:25 PM
Overview
The installation wizard will throw the error Failed:
SolarWinds SCP Server - The installation source for this product is not available. Verify that the source exists and that you ca access it.
The Administration.Service.Client.log will show the following error.
2024-04-23 01:22:11,518 [72] ERROR (null) SolarWinds.Administration.InstallExecutor.UninstallationManager - Report error to UI: SolarWinds SCP Server - The installation source for this product is not available. Verify that the source exists and that you can access it.
SolarWinds SCP Server - The installation source for this product is not available. Verify that the source exists and that you ca access it.
The Administration.Service.Client.log will show the following error.
2024-04-23 01:22:11,518 [72] ERROR (null) SolarWinds.Administration.InstallExecutor.UninstallationManager - Report error to UI: SolarWinds SCP Server - The installation source for this product is not available. Verify that the source exists and that you can access it.
Product section
Server Application Monitor
Cause
The SolarWinds SCP server is corrupted.
Resolution
NOTE:
1. On the Main Orion Server, go to the Control Panel.
2. Locate the SolarWinds SCP Server.
3. Right-click and select uninstall.
4. If you are not able to uninstall the SolarWinds SCP Server, download the Microsoft Uninstall and Install Tool
The content posted herein are provided as a suggestion or recommendation to you for your internal use. The information set forth herein may come from third-party website or customers. SolarWinds is not liable for any downtime or any issue that may occur if you perform the following suggestions on the link provided. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.
5. Once downloaded, remove the SolarWinds SCP Server.
6. Re-ran the installation and it will complete with no errors.
- Before making any changes kindly make sure that you have any of the applicable following a recent backup of the database, a snapshot of the VM, or a restore point of the physical server.
- Kindly work with your DBA for any database-related concerns.
1. On the Main Orion Server, go to the Control Panel.
2. Locate the SolarWinds SCP Server.
3. Right-click and select uninstall.
4. If you are not able to uninstall the SolarWinds SCP Server, download the Microsoft Uninstall and Install Tool
The content posted herein are provided as a suggestion or recommendation to you for your internal use. The information set forth herein may come from third-party website or customers. SolarWinds is not liable for any downtime or any issue that may occur if you perform the following suggestions on the link provided. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.
5. Once downloaded, remove the SolarWinds SCP Server.
6. Re-ran the installation and it will complete with no errors.