Network Management

Installation issues when deploying Agents in offline environment

When you are deploying an Orion Agent on a Windows Server 2008 R2 SP1 or Windows 7 SP1 without an active Internet connection, the installation fails. Follow the workaround steps suggested by Microsoft.

First published date

11/4/2019 11:00 PM

Last published date

11/4/2019 11:00 PM

Overview

When you are using the Orion Installer to deploy an Orion Agent on a Windows Server 2008 R2 SP1 without an active Internet connection, the installation fails with the following error:

A certificate chain could not be built to a trusted root authority.

This issue also applies to Windows 7 SP1.

Product section

Orion Platform

Cause

.NET 4.8 cannot be installed on Windows Server 2008 without an active connection.

Resolution

To resolve the issue, download and install the latest Microsoft certificates. For more information, see Known issue for security update 3136000 for the .NET Framework 4.6.1/4.6 and security update 3135996 for the .NET Framework 4.5.2 in Windows Vista SP2, Windows Server 2008 SP2, Windows 7 SP1, and Windows Server 2008 R2 SP1 (© 2019 Microsoft, available at https://support.microsoft.com/en-gb/help/3149737/known-issue-for-security-update-3136000-for-the-net-framework-4-6-1-4, obtained on September 12, 2019).

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.