Install the Dameware Mini Remote Control (DMRC) client Agent Service and remove the MRC Agent Service

10/7/2018 7:00 PM

1/31/2025 12:50 PM

There are instances where Dameware agent would not be installed over the network due to permission issues or remote hosts' services required for the MRC agent service would not run. Service installation is the way to go prior to the connection.

Dameware Remote Support & Mini Remote Control

Installation proceedure

From DameWare Mini-Remote Control (DMRC)

Option 1

Install the Client Agent service 

1. Open Dameware Mini Remote Control (MRC).
2. Click File > Install Service.
   • 
3. Enter the Machine name or IP.
4. Click Configure (If you need to customize).
5. Click OK.
   • 

 

Remove the Client Agent service 

1. Open MRC.
2. Click File > Remove Service.
   • 
3. Enter the Machine name or IP.
4. Click OK.
   • 

Option 2

To Remove the Agent/Service:

1. Right-click on a computer that you want to remove the service from
2. Select "Remove Service"

 

Option 3

To remove Agent/Service using a BAT file:

1. Create a batch file containing the following:

a. Open a notepad
b. Enter the following command

-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

net stop dwmrcs
cd C:\Windows\dwrcs
dwrcs.exe -remove

2. Save it as .BAT file
3. Deploy the created Batch file via your GPO or SCCM.





To install the Agent/Service: 

1. Right-click on the computer
2. Select "Install Service"

Once the agent has been updated, you may reconnect to the same computer.
 

You can also use an MSI file

You may create the MSI file as shown below for mass deployment of the updated version of the agent. Please include a removal script of the previous version on your GPO deployment, then install the new version through the MSI.
 

To run the MSI Builder:

Click Start > All Programs > SolarWinds > Dameware Remote Support > Dameware Mini Remote Control Client Agent MSI Builder. Go to C:\Program Files (x86)\SolarWinds\DameWare Remote Support... installation folder, and then open DWRCSMSI.EXE.

1. Launch Dameware Mini Remote Control Client Agent MSI Builder.
2. Select the appropriate target operating system.
3. Click Client Agent to make any modifications via Dameware Mini Remote Control Properties GUI.
4. Click OK to exit the Dameware Mini Remote Control Properties window once all modifications have been completed.
5. Click ... to specify the output folder.
6. Click Build MSI to build the custom MSI package containing all the custom settings which will be created in the output folder.

 



For more information on installing the DMRC Agent/Service please see the following article: 

• Install the Dameware client agent service on Windows computers