Tools

Install multiple DRE Agents on the same computer

This article details the process to install more than one DRE Agent on the same workstation.

First published date

4/9/2019 7:44 PM

Last published date

4/9/2019 7:44 PM

Overview

This article details how to install more than one DRE Agent on the same workstation.

Product section

Dameware Remote Everywhere

Cause

  • Attempting to install the DRE Agent, but it does not show up in my Device list after the install - another company's Agent is already on the device;
  • Installed the DRE Agent but it shows another company's logo, it also does not appear on My Computers list.

Resolution

  1. Login to your Console application.
  2. Press the My Computers tab.
  3. Press the Add Computer button.
  4. Fill out the form on the right side of the Console.
    • Only the "Device Name" field is mandatory - although it's recommended that you review all fields before Generating link (such as those relating to the Operating System and expiration dates).
  5. Press the Generate Link button.
  6. Access the link and download the Agent Installer (default labeled as BAManagement.exe).
  7. Run the Agent installer on the remote device with the following syntax:  BAManagement.exe /Instance InstanceName

    • Replace the InstanceName string to your desired Instance Name - keep in mind that it should be under 16 characters and use only alphanumeric characters (no special symbols, spaces or punctuation).