Incorrect warranty expiration dates on Asset Inventory tab for two different SAM instances

• SAM does not automatically retrieve warranty information updates. SAM polls for warranty status and information according to expiration dates.

To reflect the correct warranty expiration dates:
1. In the SAM Orion Web Console, go to the Orion Summary page.
2. Locate the All Nodes resource and select a node you want to update. The Node Details page opens.

    

3. In the Summary tab on the Node Details page, locate the Management resource and click Poll Now. The node is immediately polled, updating data including warranty data.
    



If polling does not update the warranty information, perform a warranty lookup on the node by executing the following query in your Orion database:

update AssetInventory_ServerInformation set LastWarrantyPollStatus = '3' 

where Hostname = '[name of the node]'

Replace [name of the node] with the actual node's caption.


If you have a large number of nodes that are not updating the Asset Inventory, you can do a poll now all nodes by following these steps:

• Login to your Orion Web Console using an admin account.
• Navigate to Settings > All Settings > Manage Nodes.
• Select all the nodes of your choice and then click More Actions > Poll Now.