Tools

Incorrect ticket dates display in Ticket Details

This article addresses an issue that displays incorrect Open Date and 1st-Response Date values in Ticket Details.

First published date

10/17/2018 8:05 PM

Last published date

8/4/2022 10:20 PM

Overview

When you edit a ticket, the Open Date and 1st-Response Dates are incorrect.

See the illustration below.

Product section

Web Help Desk

Cause

The Business Zones setting located at Setup > General > Time & Place is not configured correctly

Resolution

Ensure that the correct time format is configured at Setup > General > Time & Place > Business Zones.

When you enter the month, day, and year, use the following case-sensitive characters:

M: Month in year
d: Day in month
yy: Two-digit year
yyyy: Four-digit year

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