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Importing users from Active Directory into Dameware does not import all users from a group

What to do if you are importing users from Active Directory into Dameware, and not all users from a group are imported.

First published date

10/25/2018 9:11 PM

Last published date

10/25/2018 9:11 PM

Overview

When importing users from Active Directory, not all users from a group are imported.

Product section

Dameware Remote Support & Mini Remote Control

Cause

This issue occurs when the user performing the sync operation has insufficient Active Directory privileges.

Resolution

Active Directory Requirements

  • Dameware Mobile Client, Mini Remote Control, and Exporter must be installed on a domain workstation, and run under a domain user.
  • Dameware Central Server must be installed on a domain workstation.
  • NTLM/NTLMv2 traffic and Kerberos authentication must be enabled.
  • You must synchronize domain users into Dameware Central Server

 

  1. Open the Dameware Administration Console.
  2. Select Central Server > Users.
  3. On the Action toolbar, click AD User Import.
  4. Click Synchronized Import, and click Next.
  5. Click Custom Domain Controller, complete the fields, and click Next.
  6. Select the group you want to import.
  7. After the import complete, verify that the missing users were added.