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Importing AD Users problem on Central Server

This article describes the issue about importing AD users error on the Central Server.

First published date

10/10/2018 1:09 PM

Last published date

10/10/2018 1:09 PM

Overview

This article describes the issue when there's an import error with this information on the logs:

<?xml version="1.0" encoding="utf-8"?> <root> <information> <source_name>Active Directory izbw.de</source_name> <source_id>53af279b-7717-4729-9186-7b9c9c8c5591</source_id> <sync_started>12.08.2015 10:59:59</sync_started> <sync_finished>12.08.2015 11:00:00</sync_finished> <sync_time>703 millisecond(s)</sync_time> <sync_status>Error</sync_status> <sync_message>Finished with 1 errors, 0 warnings. Synchronization took 646 millisecond(s). Added 0 user(s), updated 1 user(s) and deleted 0 user(s). See more about synchronization in file C:\ProgramData\Application Data\DameWare\Server\Sync\Sync.Active Directory izbw.de.20151208.105959.xml.</sync_message> </information> <users> <user type="Updated"> <login>izbw.de\xxxx.xxxx</login> <license>MRC</license> <enabled>true</enabled> </user> </users> <events> <event type="Error"> <code>99</code> <message>Unable to add 'izbw.de\xxxxx.yyyy' user account.

Product section

Dameware Remote Support & Mini Remote Control

Resolution

  1. Stop DameWare Central Server Service.
  2. Open the following config file: C:\Program Files (x86)\SolarWinds\DameWare Central Server\DameWare.Server.Service.exe.config
  3. Find the following line: <add key="DeleteADUsersPermanentlyAfterDays" value="30" />
  4. Change value to 1: <add key="DeleteADUsersPermanentlyAfterDays" value="1" />
  5. Start DameWare Central Server Service.
  6. Import AD users again.

Note: You can set the value back to 30 after this procedure.