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Import a self signed or wildcard certificate in PFX format to Web Help Desk using Portecle
This article describes how to import a self -signed or wildcard certificate in personal information exchange (PFX) format to a Web Help Desk keystore.
First published date
11/8/2018 2:22 PM
Last published date
11/22/2019 3:13 AM
Overview
In order to import an existing self -signed wildcard certificate, it should have both of the key and certificate in one file. Hence, the best practice is to use the PFX file. Below are the instructions on how to import a self-signed or wildcard certificate in PFX format to WHD.
Product section
Web Help Desk
Resolution
There are instances that importing the pfx format certificate is not successful via the web interface, you may be able to import it via the built in app called Portecle.
1) For self signed certificates, it has to be pushed via GPO to a trusted certificate store as self signed certificate does not contain CA certificates.
2) If Web Help Desk is installed on another drive other than drive C, Portecle will not be able to run. As an alternate, you may install a third party application such as Keystore Explorer .The process is just the same but note that this is a third party application and we do not support it but it works as an alternate to Portecle.
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.
- Open Portecle.(C\Program Files\WebHelpDesk\Portecle.bat)
- Click File > keystore file > current Web Help Desk keystore.
- Enter the keystore password.
The keystore password is stored in whd.conf. (Default is changeit )
- Right click tomcat and select Delete.
- Click Tools > Import key pair.
- Select the new self signed or wildcard .pfx certificate.
- Enter the password. This password is the password set when the certificate was exported to pfx.
- Set the alias to tomcat.
- Enter the key pair password.
This password should be the same as the current keystore password.
- Save the keystore.
- Restart Web Help Desk - Stop and start Web Help Desk .
1) For self signed certificates, it has to be pushed via GPO to a trusted certificate store as self signed certificate does not contain CA certificates.
2) If Web Help Desk is installed on another drive other than drive C, Portecle will not be able to run. As an alternate, you may install a third party application such as Keystore Explorer .The process is just the same but note that this is a third party application and we do not support it but it works as an alternate to Portecle.
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.