Network Management

Impact of CrowdStrike outage to SolarWinds Platform

This article provides information about the impact of the CrowdStrike outage to the SolarWinds Platform

First published date

7/20/2024 3:53 PM

Last published date

7/23/2025 9:39 PM

Overview

SolarWinds Support has observed several customers reaching out with SolarWinds Platform issues due to working through outages caused by the recent CrowdStrike update.

Product section

Orion Platform

Cause

The issue is related to the CrowdStrike outage and recovering in a high availability environment.

Resolution

Due to the outages caused by the recent CrowdStrike update, some customers have experienced stability issues due to unexpected shutdowns of their SolarWinds platform component hosts (main poller, additional pollers, web server, database, etc). Once the environment has been fully recovered and all servers are rebooted, the SolarWinds Platform environment will recover gracefully.

In high-availability environments, SolarWinds has observed that the web console may not work properly when the SQL Server has to be restored from a backup. If this problem does occur, the recommendation is to follow the instructions to rebuild the HA environment.

If immediate assistance is required, please call the SolarWinds Support line or open a SolarWinds Support case so we can assist in rebuilding the HA environment.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.