Network Management

Ignore site-to-site tunnel errors for ASA tunnels

When a monitored Cisco ASA device reports an error for a pair of source-target endpoints, the VPN Site-to-Site tunnel is marked as Down in the Orion Web Console. You can specify a list of errors that are not reflected in the tunnel's status. Learn more about ignoring site-to-site tunnel errors for ASAs monitored with SolarWinds Network Performance Monitor (NPM).

First published date

10/17/2018 5:56 PM

Last published date

10/17/2018 5:56 PM

Overview

When a monitored ASA device reports an error for a pair of source-target endpoints, the VPN Site-to-Site tunnel is marked as Down in the Orion Web Console. You can specify a list of errors that are not reflected in the tunnel's status.

Product section

Network Performance Monitor

Resolution

  1. Log in to the Orion Web Console, and go to Advanced Configuration by typing the following address to your browser:

    <ip address of your orion:port>/Orion/Admin/AdvancedConfiguration/global.aspx

  2. Enter the error codes for phase 1 errors you want to ignore into the ASA.ASAIgnoredPhaseOneErrors field.

    These values are polled by the following OID: cikeFailReason 1.3.6.1.4.1.9.9.171.1.5.2.1.1.2

    ERROR CODE (IKE)DESCRIPTION
    1other
    2peer delete request was received
    3contact with peer was lost
    4local failure occurred
    5authentication failure
    6hash validation failure
    7encryption failure
    8internal error occurred
    9system capacity failure
    10proposal failure
    11peer's certificate is unavailable
    12peer's certificate was found invalid
    13local certificate expired
    14certificate revoke list (crl) failure
    15peer encoding error
    16non-existent security association
    17operator requested termination
 
  1. Enter the error codes for phase 2 errors you want to ignore into the ASA.ASAIgnoredPhaseTwoErrors field.
    ERROR CODE (IPSEC)DESCRIPTION
    1other
    2internal error occurred
    3peer encoding error
    4proposal failure
    5protocol use failure
    6non-existent security association
    7decryption failure
    8encryption failure
    9inbound authentication failure
    10outbound authentication failure
    11compression failure
    12system capacity failure
    13peer delete request was received
    14contact with peer was lost
    15sequence number rolled over
    16operator requested termination
  2. Save the Advanced Configuration settings.

When the monitored ASAs report phase 1 and phase 2 errors specified in the Advanced Configuration, the ASAs do not display as down in the Orion Web Console. The specified errors are ignored.

 

Note: 

 

It is not possible to remove the VPN's which have a status of down

  • Failed or down VPNs are polled from the device using SNMP via the cikeFailTable (1.3.6.1.4.1.9.9.171.1.5.2.1) and cipSecFailTable (1.3.6.1.4.1.9.9.171.1.5.3.1).
  • We poll these entire tables in order to get individual VPN status.
  • Cisco has implemented these tables as a sliding window in which only the last 'X' entries are maintained.
  • The maximum number of entries for this table is specified by the cipSecFailTableSize (1.3.6.1.4.1.9.9.171.1.5.1.1.1) object which is typically 50
  • So this means where there is more than 50 failed VPNs, the oldest one will be removed from FailTable on the device and with next poll will also removed from the list in NPM.


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.