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Obtaining HAR and Console Logs to investigate SolarWinds Service Desk Issues

This article explains the importance of HAR and Console Logs for investigating issues in SolarWinds Service Desk and provides guidance on retrieving them from the browser.

First published date

1/19/2024 11:56 AM

Last published date

9/4/2025 7:29 AM

Overview

SolarWinds Service Desk is a web-based application and only accessible through a browser. Sometimes, users may experience issues related to navigation and performance. To conduct a thorough investigation, obtaining HAR and Console Logs is essential to gain insights and pinpoint the issues.


HAR and Console Logs capture information about the web pages you visit and the requests your browser initiates to the server. They are valuable in helping troubleshoot web application issues.

Product section

Service Desk

Resolution

To get the HAR file, follow these steps:

  • Open the Developer Tools or "Inspect" the browser.
  • Go to the "Network" tab.
  • Make sure the "Preserve log" option is enabled.
  • Look for a Red Circle at the top left corner of the Network tab. If it's black, click on it to start recording browser activity.
 
  • Reload the page and reproduce the problem.
  • After reproducing the problem, click the Download icon to export the HAR file.



To get the Console logs, follow these steps:

  • After saving the HAR, within the Developer Tools, go to the "Console" tab.
  • Right-click on any row and select "Save As".
  • Name the file as "Console-log.txt" and save it.