Network Management

IPAM Advanced Search times out in SolarWinds Platform 2025.2

This article provides guidance to resolve the issue where IPAM Advanced Search in SolarWinds Platform 2025.2 times out or gets stuck loading.

First published date

7/7/2025 4:27 PM

Last published date

8/6/2025 1:37 AM

Overview

When using IPAM Advanced Search in SolarWinds Platform 2025.2, the search may fail with a timeout error or remain stuck loading. The error message typically resembles the following: 

RunQuery failed, check fault information. Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding .

Product section

IP Address Manager

Cause

This issue occurse because the inability to properly query IPAM Custom Properties during the Advanced Search operation, which leads to query timeouts. 

Resolution

To resolve this problem, please upgrade to SolarWinds Platform 2025.2.1 and above.  If an upgrade is not possible, follow these steps:
  1. Access the Advanced Search page in the IPAM console.
  2. Click on the Select the column for Search option, located at the upper right corner of the Advanced Search page.

  1. A new window will appear displaying available columns for search.
  2. Uncheck the checkboxes for all Custom Properties to exclude them from the search query.
  3. Close the window and perform the search again.
By disabling the custom properties in the search columns, the query will avoid timing out and complete successfully.

Example: