Network Management

IP SLA operations Unknown during VNQM monitoring

Most of the operations remained in an "unknown" state after adding several hundred IP SLA operations to router for VNQM monitoring.

First published date

10/22/2018 12:53 AM

Last published date

8/17/2022 12:59 AM

Overview

After you add multiple IP SLA operations to the router for VNQM monitoring, many of the operations are reported as Unknown.

 

Product section

VoIP & Network Quality Manager

Cause

  • The issue is caused by the operation frequency being very short, which causes the CPU on the router to spike.

Resolution

The default operation frequency in VNQM is 300 seconds. To resolve the issue, increase the operation frequency:

  1. Open the Manage Operations View.
  2. Select required operation(s).
  3. Click Edit.
  4. Modify the Frequency to the required value.
  5. Click Save.

If the operations are not created using VNQM but through CLI and monitored by VNQM, the frequency will have to be changed in the database and on the device. Please contact SolarWinds Technical support for assistance updating the database.