How to trigger the agent to update in Orion

4/11/2021 7:58 AM

4/11/2021 7:58 AM

After performing the upgrade of the Orion Platform, some agents have upgraded, but the agent's modules could still show the old version.

Orion Platform

The .NET Framework is not updated on the Agent hosting node and the agent is using older versions of plugins to ensure polling.

Please make sure the Agent hosting node is meeting the requirements from this documentation: 

• SolarWinds Orion agent requirements

To trigger the upgrade of the agent, please follow these steps: 

1. Install SWQL Studio by following the steps from this article: 
   • Download the SolarWinds Orion SDK and start using SWQL
2. Open SWQL Studio 
3. Connect to Main Poller using the account with administrative privileges
4. In Object Explorer, search for Orion.AgentManagement.Agent
5. Expand the Orion.AgentManagement
6. Expand the Orion.AgentManagement.Agent
7. Right-click UninstallPlugin and select Invoke... option
8. In the new form, input the following information:
   • agentId - this is the ID of the agent that needs upgrading. Search the AgentManagement_Agents table to locate the AgentID.
   • pluginId - By using the AgentID obtained from AgentManagement_Agents filter the AgentManagement_AgentPlugins. For upgrading the agent, the recommended plugin is Core
9. Click Invoke button.
10. In Object explorer Right-click DeployPlugin and select Invoke... option.
11. In the new form, enter the same information as in Step 8
12. Click Invoke button.

Following these steps, the agent hosting server will likely require a reboot, and Agent Status will be Pending Reboot. To learn more about the agent status, please check the following documentation: 

• View agent connections and status, update agents, or manage agents

For a better understanding of the Agent Plugin status, please check the following documentation: 

• View the status of agent plug-ins