Tools

How to share the clipboard between local and remote devices while in session with DRE

How to share the contents of the clipboard between remote and local devices while in session with Dameware Remote Everywhere.

First published date

4/10/2019 1:36 PM

Last published date

4/10/2019 1:36 PM

Overview

This article provides instructions on how to share the clipboard between local and remote devices while in session with Dameware Remote Everywhere.

Product section

Dameware Remote Everywhere

Resolution

During a remote support session:

  1. Select he Remote Desktop tab and click on the Interactions menu to the bottom right corner.
  2. Hover over the Copy/Paste submenu and select one of the following:
    • Get Remote Clipboard: To overwrite your local device's clipboard value with the remote device's clipboard value.
    • Send Local Clipboard: To overwrite the remote device's clipboard value with the local device's clipboard value.
    • Insert Copied Password: To paste a previously copied password.
  3. Under the menu Interactions, hover over the Shared Clipboard submenu and make sure one of the following options is accordingly selected for your purpose:
    • Disabled: shared clipboard disabled.
    • Local to Remote: only enables copying local clipboard to the remote clipboard.
    • Remote to Local: only enables copying remote clipboard to the local clipboard.
    • Biderectional: Enables copying local clipboard to remote clipboard and vice versa.

The clipboard transfer only supports Western/Latin characters, unsupported copied text will appear listed as "?" when pasted from the remote/local clipboard to the local/remote clipboard, respectively.